If an emergency occurs in Astana, first call 112—the unified dispatch service will route your call to the appropriate agency. Below are the specific numbers for the police, ambulance, and fire department, as well as contact information for the Ukrainian Embassy.
| Service | Number |
|---|---|
| Single Emergency Service | 112 |
| Police | 102 |
| Ambulance | 103 |
| Fire Department | 101 |
| Gas Emergency Service | 104 |
Take a screenshot of this section before your trip—it works even without an internet connection, as long as your phone displays the saved image.
Calls to 112 and other emergency numbers are free from both landlines and cell phones, even if your account balance is zero or you don’t have a SIM card (through any available carrier). The 112 operator will accept calls in Russian or Kazakh; communicating in English with Astana’s emergency services can be difficult—if possible, use simple phrases or ask nearby locals for help.
Call in case of theft, assault, lost documents, or any other crime. Be prepared to provide the exact address or the nearest landmark—in Esil and Saryarka, these are usually large buildings or LRT stations.
Call in case of injuries, a sudden deterioration in health, or any life-threatening situations. The dispatcher may ask you to briefly describe your symptoms—this is normal; just answer to the point.
Call this number for fires and situations involving fires or leaks of hazardous substances.
Call if you smell gas or suspect a leak—this is especially relevant for residential complexes and hostels with gas heating.
If you need consular assistance during your stay in Astana, contact your country's embassy or consulate in Kazakhstan. Contact details can be found on your government's official website or through the Ministry of Foreign Affairs of Kazakhstan.
